Privacy Policy

Effective Date: 3/5/2024
Last Updated: 10/30/2025

 
1. Introduction
Welcome to Changin’ You, LLC (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website [www.changinyoullc.biz], telehealth platforms, and related online services.

By using our website, submitting information through our contact forms, or engaging in telehealth or digital communications with Changin’ You, you consent to the practices described in this Privacy Policy.

 
2. Information We Collect
We collect information that helps us provide high-quality behavioral health and counseling services. This may include:

A. Personal Information
Full name, date of birth, address, phone number, and email address
Emergency contact information
Insurance provider and policy information (if applicable)
Appointment or scheduling details
Health-related information voluntarily submitted through secure forms or telehealth platforms

B. Non-Personal Information
Browser type, device information, IP address, and cookies (for website functionality and analytics)
Session data for improving website performance and security
We do not sell, rent, or lease your personal information.

 C. Mobile Opt-In Data
No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.

D. SMS Terms and Conditions
By opting in to receive messages, the end user agrees to receive communications from Changin' You, LLC regarding appointment details, follow up and confirmation. End users can opt out at any time by replying "STOP" or request more information by replying "HELP." Message frequency may vary. Message and data rates may apply.

3. How We Use Your Information
Your information may be used to:

Schedule appointments or respond to inquiries
Provide therapy, case management, or evaluation services
Process billing or insurance claims
Communicate updates, reminders, or educational materials
Improve our website and digital services
Comply with legal or regulatory obligations
All personal and health information is used strictly for the purposes of treatment, payment, and healthcare operations, as defined under HIPAA (45 CFR Parts 160 and 164).

4. Protection of Your Information
We maintain administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse. These include:

HIPAA-compliant electronic health record (EHR) systems
Encrypted telehealth sessions
Secure website forms (SSL encryption)
Limited internal access based on staff roles
Regular audits and staff training in confidentiality and data security
Despite our best efforts, no electronic system is 100% secure. By using our website, you acknowledge and accept this inherent risk.

5. Sharing and Disclosure of Information
We may share limited information only in the following circumstances:

With your consent: For coordination of care, referrals, or collaboration with other providers
For treatment, payment, and operations: As permitted under HIPAA
With legal or regulatory entities: When required by law (e.g., court order, public health reporting, or mandatory reporting of abuse or harm)
With service providers: Such as billing systems, EHR vendors, or email systems who are contractually bound by Business Associate Agreements (BAAs) to maintain HIPAA compliance
We do not share your personal information for marketing or non-healthcare purposes without your written authorization.

6. Cookies and Analytics
Our website may use cookies and third-party analytics (such as Google Analytics) to monitor usage patterns and improve user experience.
You can adjust your browser settings to refuse cookies; however, some website functions may not operate properly.

7. Your Rights
As a client or visitor, you have the right to:

Request access to your records
Request amendments or corrections to your information
Request a list of disclosures made about you
Request restrictions on how your information is used or shared
File a privacy complaint with us or the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) if you believe your privacy rights have been violated
To exercise any of these rights, please contact us in writing at the address below.

8. Telehealth and Electronic Communication Disclaimer
Changin’ You utilizes HIPAA-compliant platforms for telehealth sessions. While we take all reasonable precautions to protect your privacy, electronic communications (such as email or text messages) may not always be fully secure.
We encourage you to avoid including sensitive health information in unencrypted emails or text messages.

9. Links to Other Websites
Our website may contain links to external resources or third-party sites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any external site you visit.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, regulations, or technology. Updates will be posted on our website with the revised “Effective Date.”

11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:

Changin’ You, LLC
Attn: Privacy Officer
7639 Hull Street Road, Suite 102
Richmond, VA 23235
804-502-2167
[email protected]

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.